MEXC Exec Promises Changes After Frozen Crypto Millions

MEXC, a centralized cryptocurrency exchange, has faced backlash after freezing the account of pseudonymous trader The White Whale, who had $3 million locked for months. Initially, MEXC claimed the account was frozen due to violations of their terms related to trading activity. Following significant public pressure and support from the crypto community, the exchange apologized and returned the funds, acknowledging they mishandled the situation. Cecilia Hsueh, MEXC's CSO, admitted the company needs to improve its processes and communication and announced plans to establish a fast-track channel for resolving similar account issues. Many users have reported experiencing comparable account freezes. The situation has led to a spike in withdrawal requests from MEXC, indicating widespread concern among the platform's users about its reliability and responsiveness.

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